Terms & Conditions

These Terms & Conditions ("Terms") are a legal agreement between TalentArt AI(ABN 57 687 854 128) ("TalentArt AI", "we", "us", "our"), and the person or organisation registering for or using our website, application, and related services (the "Service", "you", "your").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" refers to that organisation.

[PLACEHOLDER: this draft is a structurally complete starting point covering the areas a SaaS hiring platform typically needs, built from what the product actually does today. It is not a substitute for review by a lawyer, particularly Sections 9 (Liability) and 10 (Indemnity), which materially affect your financial risk and should be set deliberately, not left as generic template language.]

1. The Service

TalentArt AI is an AI-assisted interview intelligence platform that helps organisations define roles, build competency frameworks and scoring rubrics, generate structured interview guides, conduct and coach live interviews, and generate candidate feedback and reporting. Certain features use third-party AI providers to generate content — see Section 6 and our Privacy Policy.

2. Accounts and eligibility

• You must be at least 18 years old and able to form a binding contract to create an account.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You must provide accurate registration information and keep it up to date.
• You must notify us promptly of any unauthorised use of your account.

3. Subscriptions, billing, and free trial

Paid plans are billed on a recurring basis (monthly, unless otherwise agreed) as described on our pricing page at the time of purchase. New accounts may be eligible for a 14-day free trial; no credit card is required to start a trial, and trial terms (including any usage limits) are as displayed at sign-up. Payments are processed by our third-party payment processor, Stripe; we do not store your full card details.

[PLACEHOLDER: confirm your actual policy on price changes, proration, refunds, and cancellation (e.g. "you may cancel at any time; cancellation takes effect at the end of the current billing period; fees already paid are non-refundable except where required by law") and state it here precisely, since this directly affects consumer-law obligations (including the Australian Consumer Law's guarantee that you cannot exclude, restrict, or modify).]

4. Acceptable use

You agree not to:

• Use the Service to discriminate against candidates on the basis of a protected attribute, or to circumvent applicable equal-opportunity or anti-discrimination law;
• Record or process a candidate's interview without obtaining any consent required by law in your jurisdiction;
• Upload content you do not have the right to share, or that infringes another person's intellectual property or privacy rights;
• Attempt to reverse-engineer, scrape, or gain unauthorised access to the Service or other users' data;
• Use the Service to generate unlawful, defamatory, or harassing content;
• Resell or provide the Service to third parties outside your own organisation without our written consent.

We may suspend or terminate access for a breach of this section.

5. Your content and candidate data

As between you and us, you (or your organisation) retain ownership of the job descriptions, competency frameworks, interview recordings, candidate information, and other content you submit to the Service ("Customer Content"). You grant us a licence to host, process, and use Customer Content solely to provide, maintain, and improve the Service for you.

Where Customer Content includes personal information about a job candidate, you are responsible for:

• Having a lawful basis to collect and share that information with us;
• Obtaining any consent required before recording an interview (audio or video);
• Providing candidates with any privacy notice required under applicable law; and
• Complying with employment, anti-discrimination, and privacy law that applies to your hiring process.

TalentArt AI acts as a service provider processing this information on your behalf, as described in our Privacy Policy.

6. AI-generated content

Job descriptions, competency frameworks, interview questions, coaching prompts, bias flags, scores, and feedback summaries produced by the Service are generated with the assistance of artificial intelligence and are provided as a decision-support tool only. AI output may be incomplete, contain errors, or reflect limitations in the underlying models. You are solely responsible for reviewing AI-generated content before relying on it, and for any hiring decision made using the Service — the Service does not make hiring decisions and is not a substitute for your own judgement or compliance obligations.

7. Third-party services

The Service relies on third-party providers — including Anthropic and OpenAI (AI processing), Stripe (payments), Daily.co (video interviews), and Resend and Brevo (email delivery) — to operate. Your use of the Service is also subject to the availability and acceptable use terms of those providers. We are not responsible for outages or errors originating from a third-party provider, though we will make reasonable efforts to notify you of any material, ongoing disruption.

8. Intellectual property

Excluding Customer Content, all rights, title, and interest in the Service — including its software, design, and TalentArt AI branding — belong to TalentArt AI or our licensors. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent.

9. Disclaimers and limitation of liability

[PLACEHOLDER — legal review needed: the paragraphs below use conventional SaaS limitation-of-liability language, but the specific liability cap, categories of excluded loss, and how this interacts with guarantees you cannot exclude under the Australian Consumer Law (for a "consumer" as that law defines it) should be set deliberately with a lawyer, not left as generic template text — this is the section most likely to matter if something goes wrong.]

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all warranties, express or implied, other than any guarantee that cannot lawfully be excluded (including under the Australian Consumer Law).

To the maximum extent permitted by law, TalentArt AI's total liability arising out of or related to these Terms or the Service, however arising, is limited to the amount you paid us for the Service in the [PLACEHOLDER: e.g. "12 months"] preceding the event giving rise to the claim, and we exclude liability for indirect, consequential, or special loss, including loss of profits or loss of data.

10. Indemnity

[PLACEHOLDER — legal review needed: a typical clause has you indemnify TalentArt AI for losses arising from your breach of these Terms, misuse of the Service, or the Customer Content you submit (for example, if you record a candidate without the required consent). The exact scope should be set with legal advice.]

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms and do not remedy the breach within a reasonable time of being notified, or immediately if required to comply with the law or to prevent harm to us or others. On termination, your right to use the Service ends; provisions that by their nature should survive (including Sections 8, 9, and 10) continue to apply.

12. Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date above when we do, and for material changes we will make reasonable efforts to notify account holders. Continued use of the Service after a change takes effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

14. Contact

TalentArt AI
Email: michelle.redbourn@talentartai.com